1. Introduction:
Welcome to Pristine Casa! By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
2. Services Provided
Pristine Casa offers residential cleaning services through our tech-enabled platform. Our services include, but are not limited to, standard cleaning, deep cleaning, eco-friendly cleaning, and specialized cleaning services.
3. Booking and Payments
Booking: You can book our services through our website or mobile app. Once a booking is confirmed, you will receive a confirmation email with the details of your service.
Payments: Payments for services must be made in advance through our secure online payment system. We accept major credit cards and other specified payment methods.
4. Cancellations and Refunds
Cancellations: You may cancel or reschedule your service up to 24 hours before the scheduled time without any penalty. Cancellations made within 24 hours of the scheduled service time will incur a cancellation fee.
Refunds: If you are not satisfied with the quality of our service, please contact us within 24 hours. We will review your feedback and, if appropriate, provide a partial or full refund or schedule a re-clean.
5. User Responsibilities
Accurate Information: You agree to provide accurate and complete information when booking services and communicating with Pristine Casa.
Access: You are responsible for providing access to your property at the scheduled service time. Failure to provide access may result in a cancellation fee.
Property Conditions: You agree to ensure that your property is in a condition suitable for cleaning. Hazardous or unsafe conditions must be addressed before our team arrives.
6. Pristine Casa Responsibilities
Professional Staff: All our cleaners are thoroughly vetted, insured, and trained to provide high-quality service.
Quality Assurance: We strive to deliver excellent service every time. If you are not satisfied, please let us know so we can make it right.
Insurance: We are fully insured to protect you and our team against any unforeseen incidents.
7. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
8. Liability
Pristine Casa is not liable for any damage or loss caused by the use of our services, except as required by law. We are also not responsible for any indirect or consequential damages arising from your use of our website or services.
9. Changes to Terms
We may update these Terms of Service from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.10. Contact UsIf you have any questions or concerns about these Terms of Service, please contact us at contact@pristinecasa.com.
By using Pristine Casa, you agree to these terms and conditions. Thank you for choosing us for your cleaning needs!
